Customer Cancellation Policy
- If canceled 7 days before the departure date, the money is refunded in full;
- If the tour is canceled from 7 to 3 days before the departure date – a refund of 50% of the cost;
- If the tour is canceled 2 days before the departure date or less, the money will not be refunded;
- Refunds will be made within 45 days of receipt of cancellation notice;
- Refunds are made in the same form in which the tour payment was made;
- Refunds are issued only to the account from which the order was paid for;
- Once your return has been processed, you will receive a notification. Further deadline for receipt of funds your account after processing the return depends on your bank.
Change/cancellation at the initiative of the client
Notification of cancellation or change must be submitted to the company in writing via any information channel: WhatsApp, fax, email, during company opening hours (Sun-Thu 09:00-18:00, Friday and holiday eves 09:00-12:30). The company has the right to confirm/not confirm cancellation/change in accordance with the return policy.
Change/cancellation by initiative company
The Company reserves the right to change the date and/or content of the tour and/or cancel the tour at its sole discretion. The company undertakes to inform the client about any change/cancellation of the tour/excursion. If the client does not agree to the change, he has the right to demand a full refund of the amount paid and the company guarantees a full refund of the amount paid on account of the order.
